SHOP POLICIES 

PLAIN TUTU LEOTARDS

The majority of our plain tutus are ready to ship within 3-5 business days. Please take a moment to review each individual listing, as it may have its own specific turnaround time.

Made-to-Order Items:

Items that feature a design are made to order and are not available in stock. Currently, our turnaround time for items with an image is 21 business days, excluding weekends, holidays, and shipping times. Please note that the turnaround time begins on the next business day following the placement of your order.

Pre-Sales and Restocks:

For pre-orders and restocked items, the estimated turnaround time is 6-8 business weeks, unless otherwise specified.

SHIPPING:

All orders are shipped using USPS and UPS. The transit times vary based on the destination state and the shipping service you select during checkout. Please note that we cannot be held responsible for any lost, stolen, or delayed shipments. It's important to be aware that first-class shipping does not include insurance. If you would like to insure your package, we recommend selecting priority shipping.

Shipping times depend on the product. Our standard processing time is 3-4 weeks. During holiday seasons, our workload increases significantly, and processing times may extend to 4-6 weeks. For items that are not ready to ship, we kindly request that you carefully review each individual listing for specific turnaround details.

Please note that our turnaround time does not include shipping or transit time. If you require your order by a specific date, we can usually accommodate your request by offering rush order and shipping options for an additional fee. Please contact us via email with your desired date, and we will assess whether it is feasible to meet the deadline for your special event. Once approved, please include a note at checkout indicating your request.

If you need an item sooner, you can select our RUSH option during checkout for expedited processing.

RETURNS :

Please note that all sales are considered final. We do not offer refunds or accept returns, as each item is custom-made to order. However, in certain exceptional circumstances, we may consider a return or exchange. If you wish to initiate a return or exchange, please contact us within 48 business hours of receiving the item. Once we confirm the exchange of unworn items with tags still attached, you must send the item back to us within 10 business days. Failure to do so will result in the exchange or return not being honored. A Return label at our expense will only be honored If you received an item with a flaw.

Please be aware that we cannot be held responsible for any damage or issues that may occur after the initial 48 business hours of receiving the item. If you choose to modify the item or fail to follow our care instructions, we will no longer be responsible for any associated problems. We strongly advise you to carefully follow the care instructions provided on the tag sewn inside our items, as well as the instructions included in the thank you card sent with your package.

All pieces are thoroughly checked over before shipping. Therefore cuts made in fabric once the item is delivered to you it is out of our hands. We suggest not opening packages in the middle with scissors and to be extra careful when using a knife. We also suggest not allowing children with dirty hands to open packages as well as not opening items on top of dirty surfaces.

Ink marks smaller than the size of a nickel, wrinkles for Packaging, or small blemishes on tulle are not considered flawed. Please keep in mind our items are all hand made if your not ok with this please refrain from ordering.

Sales, Promotions, and Discount Codes:

When participating in a special promotion, please note that discount codes must be entered at checkout in order to be applied to your order. This promotion cannot be retroactively added once an order is placed, and orders cannot be canceled to apply the promotion.

Certain items are excluded from this promotion, including Gemmed Tutu Leo's, socks, shoes, handbags, sunglasses, t-shirts, tanks, pullovers, Grab bags, and bundle collaboration deals. This promotion cannot be combined with any other promotions or coupon codes. It is not valid on past purchases or the purchase of gift cards. Additionally, it cannot be redeemed for cash or store credit.

During a sale, our turnaround times may increase due to a high volume of orders. We kindly ask you to plan accordingly and anticipate potential delays.